Cancellation Policy

We value your time and strive to provide the best service to every client. To ensure smooth scheduling, please review our cancellation policy below.

To secure your appointment, a £20 deposit is required at the time of booking.

Appointments may be changed or rescheduled with at least 6 hours’ notice before your scheduled appointment time.

Changes or rescheduling requests made within less than 6 hours may result in the deposit being forfeited.
No-shows or same-day cancellations will lose the £20 deposit.
Deposits are non-refundable.

Clients arriving late may receive a shortened session to avoid delays for other appointments.
Full service fees still apply for late arrivals.

We understand emergencies happen. Cancellation fees may be waived at management discretion for genuine emergencies or illness.

If you need to cancel or reschedule your booking, please contact us as soon as possible.

Thank you for your understanding and cooperation.